Delivery
Orders will be shipped within 10 working days.
Most will be sent sooner, but this just gives us some flexibility to react to fluctuations in demand because we're a small business.
For non-UK delivery (e.g. EU / International) there may be additional duties, tax and customs charges etc. for you to pay (as the recipient) before your order arrives. This shipment method is often referred to using the Incoterm “Delivered At Place” (DAP). On the duties and taxes that are owed, customs officials of the destination country will contact you for payment before release of the parcel for delivery.
Delivery targets will vary depending upon the region. So we can't make any guarantees about delivery duration / arrival times. But we do use a range of standard couriers (e.g. dpd) so delivery will align with typical timescales.
If we're not yet delivering to your country then please drop us an email and we'll look to adding you to our delivery portfolio.
Also, in the run up to the festive period we are unable to guarantee that your order will arrive in time for Christmas.
Returns
If you change your mind and decide to return your Pram Sled® to us then please e-mail first and let us know at info@pramsled.co.uk. Providing it's still in its new condition (e.g. it hasn't been visibly used or damaged etc.) and within 30 days of you receiving it then we're happy to offer a refund on the value of the sled once it has been returned to us.
It’s perfectly ok to try the Pram Sled® out at home to see if it fits, but we politely ask that you please ensure your pram is SUPER CLEAN beforehand. This includes washing and drying the wheels thoroughly (thank you!).
For UK returns, we offer free return delivery. This will typically involve us sending you a return label via email which you can print off at home and attach to the parcel. You can then take it straight to your nearest drop off point (which may for instance be at a post office or post shop e.g. Evri or dpd). This will vary depending upon where you live. We will of course try to meet any return post preference you may have within reason. Please let us know in your email to us if this is the case and we will endeavour to accommodate.
For Non-UK returns, we’re unable to offer return delivery at this time. So it would be up to you to bear the cost of returning the goods. If you’d like to go ahead with returning your product then please email us at info@pramsled.co.uk and we will provide further details. Please also bear in mind that we also assume that you are happy to take responsibility for seeking reimbursement for any additional charges incurred (e.g. customs / import duty fees etc.). We can't comment on individual cases, but if this is of any concern then it would be conservative to assume that these will not be recoverable. If you're unsure the sled will fit your pram in advance of ordering, just email us the make and model (as well as a weblink to the pram) and we'll be happy to take a look to see if it will.
Below is additional information regarding consumer rights in the UK.
Right to cancel
You have the right to cancel this contract within 30 days without giving any reason.
The cancellation period will expire after 30 days from the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the goods.
To exercise the right to cancel, you must inform us of your decision to cancel this contract with a clear statement by email to info@pramsled.co.uk.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for the loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay and not later than
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we were informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay, and in any event, not later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the 14 days has expired.
If you are returning the goods from within the UK, we will bear the direct cost of returning the goods.
If you are returning the goods NOT from within the UK, you will have to bear the direct cost of returning the goods. Please also bear in mind that you may not be able to receive any reimbursement for any additional charges incurred (e.g. customs / import duty fees etc.). We also consider it your responsibility to seek any reimbursement from the relevant authority of your country and, where applicable, only inform us of our minimum legal duties where we are required to act by law.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Data security
We only share the address, e-mail and phone number you provide when placing an order with our delivery courier. This is to allow them to deliver your order and notify you about the status.
We'll only use/try to contact you via the telephone number you provide in rare cases if there is a problem with your order (for instance if the courier has been unable to deliver).
Also, we may e-mail you a few weeks after we’ve shipped your order just to see if everything is ok and you’re able to make the most of your Pram Sled.
We also keep a record of your purchase as part of due diligence with manufacturing and distributing the Pram Sleds and to help satisfy The General Product Safety Regulations 2005.