Delivery
Orders will be shipped within 10 working days.
Most will be sent sooner, but this just gives us some flexibility to react to fluctuations in demand because we're a small business.
For delivery outside the UK (e.g. EU / International) there may be some additional tax and customs charges etc. to pay before your order arrives. Royal Mail International delivery targets:
If we're not yet delivering to your country then please drop us an email and we'll look to adding you to our delivery portfolio.
Also, in the run up to the festive period we are unable to guarantee that your order will arrive in time for Christmas.
Data security
We only share the address, e-mail and phone number you provide when placing an order with our delivery courier. This is to allow them to deliver your order and notify you about the status.
We'll only use/try to contact you via the telephone number you provide in rare cases if there is a problem with your order (for instance if the courier has been unable to deliver).
Also, we may e-mail you a few weeks after we’ve shipped your order just to see if everything is ok and you’re able to make the most of your Pram Sled.
We also keep a record of your purchase as part of due diligence with manufacturing and distributing the Pram Sleds and to help satisfy The General Product Safety Regulations 2005.
Returns
If you change your mind and decide to return your Pram Sled® to us then please e-mail and let us know at info@pramsled.co.uk. Providing it's still in it's new condition (e.g. it hasn't been used, part-assembled or damaged etc.) we're happy to offer a refund on the value of the sled once it has been returned to us.
We're currently unable to offer return delivery so it would be up to you to carry the cost and to make arrangements for this. We'd also recommend requesting a proof of postage too.
Please note. We are unable to offer a refund if any attempt has been made to assemble the product. The main reason for this is that once the assembly has begun the product is altered in such a way that means we can no longer guarantee that we'd be able to resell it. Assembling the sled also means that it must be fitted to a particular pram size. So it becomes a custom made product which is no longer one size fits all (as advertised). Additionally, we’ve done a great deal of work on the pricing model to keep the product as affordable as possible for the customer. This means we are unable to offer refunds in these situations as courtesy / goodwill. Your understanding with this is much appreciated.
This does not affect your statutory rights.
If you’ve tried to assemble the product and you feel you’re not getting the best experience then please get in touch with us as soon as possible as most queries can be solved quickly and easily.
Occasionally, sometimes it may take a little longer to get a solution to you. In these cases your patience and understanding are much appreciated. Please know that we take the utmost care for all our customers and we are committed to making sure we do everything we can to ensure you get maximum benefit from the product.